Shipping policy

Shipping Policy

Last updated: 19 August 2026

Thank you for shopping with The Gummie Store. This policy explains how we process and deliver orders placed through thegummiestore.com.

Order processing

Orders are normally processed within 1–2 business days, excluding weekends and UK bank holidays. During busy periods or promotions, processing may take slightly longer.

You will receive a confirmation email after placing your order and a further notification when it has been dispatched.

Delivery rates and estimates

Available delivery methods, costs and estimated delivery times are displayed at checkout. Delivery estimates begin when your order is dispatched, not when it is placed.

Typical delivery estimates:

  • UK standard delivery: 2–5 business days
  • UK express delivery: 1–3 business days
  • Free delivery: Available on UK orders over £35

Delivery times are estimates and are not guaranteed. Delays caused by couriers, severe weather, public holidays, customs or other circumstances outside our control may occasionally occur.

International delivery

We currently ship to the destinations shown at checkout. International customers are responsible for any customs duties, import taxes or handling fees charged by their country. These charges are not included in the order or delivery price unless expressly stated at checkout.

International delivery may take 5–15 business days, depending on the destination and customs processing.

Tracking

Where tracking is available, the dispatch email will contain a tracking link. Please allow up to 24 hours for tracking information to update.

Incorrect delivery information

Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing. Additional delivery charges may apply if an order is returned because the address was incorrect, incomplete or inaccessible.

Lost, delayed or damaged orders

If your order is substantially delayed, arrives damaged or appears to be missing, please email hello@thegummiestore.com with your order number and relevant photographs, where applicable.

Please report:

  • Damaged orders within 48 hours of delivery
  • Orders marked as delivered but not received within 48 hours
  • UK orders that have not arrived within 10 business days of dispatch

We will investigate the issue with the delivery provider and arrange an appropriate resolution where applicable.

Multiple parcels

Some orders may be sent in more than one parcel. If this happens, you may receive separate dispatch notifications and tracking details.

Contact us

For questions about shipping or an existing order, contact:

The Gummie Store
Email: hello@thegummiestore.com
Website: thegummiestore.com